Frequently Asked Questions (FAQ)
What payment methods do you accept?
- American Express
- Apple Pay
- Maestro
- Mastercard
- UnionPay
- Visa
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom!
How long will it take to receive my order?
- Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
- Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
- Transit time: 7 to 8 days, Delivered Monday to Friday.
Check our Shipping & Delivery Policy for more information.
What is your return policy?
Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore. Check our Return & Refund Policy for more details.
When will I get paid after returning my product?
Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.
How can I track my order?
We will e-mail you a tracking code. You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the United Kingdom.
What is the process for exchanging a product?
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
Contact Us:
Boutique Name: Aikenfashion
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@aikenfashion.com
Tel: +31653561094
Customer Service Hours:
Monday to Sunday: 09:00 AM to 5:00 PM
(GMT) Greenwich Mean Time (London)
We aim to reply to your email within 1 day.